Frequently Asked Questions
What is a cleansing balm?
A cleansing balm is an oil-based cleanser that melts into the skin to dissolve makeup, SPF, excess oil and daily buildup. Our Cleansing Face Balm transforms into a silky milk when water is added, making it easy to rinse away.
How do I use Cleansing Face Balm?
Start with wet hands and a damp face. Scoop a small amount of balm onto your fingertips and massage it gently over your face in circular motions. Add a little water to emulsify the balm into a milky consistency, then wipe away thoroughly with a soft cloth or towel.
Can I use it to remove makeup?
Absolutely! The balm is designed to dissolve makeup, including stubborn makeup, while cleansing the skin without the need for harsh scrubbing.
Do I need to double cleanse?
Not necessarily. Cleansing Face Balm can be used as your cleanser on its own. If you prefer a double-cleansing routine, you can follow it with your usual water-based cleanser.
Will it dry out my skin?
The formula is designed to cleanse without leaving your skin feeling stripped. Sweet almond oil, camelina oil, olive squalane and mango butter help leave skin feeling soft and nourished after cleansing.
Can I use it around my eyes?
Yes, you can gently massage the balm over the eye area to help dissolve eye makeup. Take care not to get the product directly into your eyes, and rinse thoroughly if this occurs.
Why does it turn milky when I add water?
That's the clever part! The formula contains Polysorbate 80, which allows the oils and water to emulsify together. When water is added, the balm transforms into a silky milky texture that can be wiped away easily.
Is Cleansing Face Balm suitable for oily or combination skin?
Yes. Having oily or combination skin doesn't mean you need to avoid cleansing oils or balms. The key is cleansing thoroughly and emulsifying the balm with water before removing it.
Why does my skin feel so soft after cleansing?
Unlike harsh cleansers that can leave skin feeling tight, an oil-based cleansing balm helps dissolve buildup while leaving behind a comfortable, nourished feel.




